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Confessions of a Marketer

We talk marketing--all subjects, all points of view--with the world's leading experts.

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customer experience

June 10, 2019 By CoaM Leave a Comment

Marketers as Customer Advocates

On Episode 69 we’re talking marketers as customer advocates with Riccardo Osti. In the second part of our discussion, we delve into how marketers can be customer advocates, the trends Riccardo is seeing, and we learn more about Wonderflow. …

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June 6, 2019 By CoaM Leave a Comment

Marketing and the Customer Experience

On Episode 68, we have Riccardo Osti in to discuss marketing and the customer experience. Riccardo is CEO of Wonderflow, and we start our chat by defining the customer experience, then branch out into how to improve it and the role data can play in it. Riccardo is a fascinating guy with a really …

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