On Episode 68, we have Riccardo Osti in to discuss marketing and the customer experience. Riccardo is CEO of Wonderflow, and we start our chat by defining the customer experience, then branch out into how to improve it and the role data can play in it. Riccardo is a fascinating guy with a really interesting company. Wonderflow gathers and makes sense of unstructured feedback from consumers. So Riccardo was the right one to speak to about the customer experience.