On Episode 149, we’re talking about managing the crisis that is COVID-19. Rich Lyons, EVP and Digital Customer Experience Leader for North America at Capgemini. He’s an expert on e-commerce and the customer experience and these days he’s specializing in crisis management. In our chat, we discuss how e-commerce is positioned in the COVID world, the trends he’s seeing, how the current environment is pushing digital transformations and habits, and we zero in on the grocery segment. 

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